Self-Guided Drupal Training is Available!

New User Drupal Training is now available as self-guided training. This new training involves watching a series of videos and submitting an assignment that demonstrates your new skills.

Estimated time commitment: 2-4 hours.

Register for training here:

If you’ve already registered, or taken in-class training, get started here:

WYSIWYG Editor Updates

We made a few changes to the WYSIWYG editor by removing some tools.


Over the summer we’ve been updating the website designs. Some of the changes include aligning content to a grid, increasing the webpage area, and redefining heading styles. We’re hoping to release those changes this fall.

The new designs allowed us to reassess the tools in the WYSIWYG editor. We removed tools like inline headings, and right align because they didn’t follow our new design rules. By updating the WYSIWYG editor now, it allows us to get a head start on the design updates.

The break down:

  • Right align: The new designs don’t support right align.
  • Underline: We removed the ability to style text as underline because it creates confusion with Links. Since links are recognisable as underlined text, we decided to reserve that style specifically for links.
  • Blockquote: Blockquote is meant specifically for highlighting quotes, but since we found that in most cases blockquotes were used for other purposes, we decided to remove it as a tool.
  • Inline headings: The new designs won’t be supporting inline headings because they create confusion with regular headings, and don’t follow accessibility rules.
  • Large button: We’ve redesigned the buttons and we will only be having one button style moving forward.
  • Linkit: The Linkit tool is designed to help users create internal hyperlinks easily, however, we find that it isn’t as intuitive as we’d like so we’re working on improving its functionality.
  • Div container: We found this tool to be fairly useless as none of us can even think of how it might be used. If you disagree, please let me know as I’m very interested in knowing how this tool could be useful.

What if a webpage uses a lot of deprecated styles?

Once the new designs are launched, the deprecated styles will turn into left aligned plain text. Inline headings will be one of the most obvious changes, as well as Large (two-line) buttons. I’d recommend converting all inline headings into regular headings or bold text depending on their proper function (see the headings doc for guidelines on this). As for large buttons, they will be converted to regular hyperlinks.


Search Functionality Updates

Search Functionality

The search tool for the UNBC website has been updated. The indexing system for content is better and users are presented with several tools to help filter their search results.

We hope that you’ll see an improvement in finding content thanks to these updates.

A – Z Site List

By popular request, the UNBC website has been enhanced with an A-Z Site List.

The link is in the topmost right corner of the global navigation (green bar at the top of every webpage) or directly at

The list is manually maintained and contains over 500 links. The list has been extensively reviewed and updated to ensure the list is current and accurate as possible.

Please let us know at or using the Website Feedback form ( if there are any links that are missing, should be removed or that are producing erroneous results.

Many thanks to Pablo Gosse and Emilie Madill for their work in getting these updates published.


Update: Hourly Publishing of Content

Currently web content updates are being pushed to the live site at 11:00am and 4:00pm.

Pablo Gosse has been working on our Drupal environment to accommodate increased publishing of updates. We will be testing hourly publishing of content starting today, for the next week.

If we encounter any problems we will be reverting to twice-daily publishing. We’ll be sure to keep you informed if this is necessary.

The hourly publishing schedule will occur at quarter past the hour.

So, the publishing schedule for the next week will be as follows:

  • Thu April 4th:                                       Hourly publishing, 10:15am – 4:15pm
  • Fri April 5th:                                         Hourly publishing, 9:15am – 4:15pm
  • Sat April 6th:                                        No publishing
  • Sun April 7th:                                       No publishing
  • Mon April 8th – Thu April 11th:      Hourly publishing, 9:15am – 4:15pm

If the testing period performs without error, we will continue the hourly publishing from 9:15 am – 4:15pm weekdays.

If you have any questions, please don’t hesitate to contact us.


Kim and Pablo

Things look funny in IE

There are certain features in the UNBC website that don’t display properly in Internet Explorer (IE), and more specifically in IE8 and earlier versions.

Here is a comparison of the news and events tabs in IE8 and Firefox. In the IE8 example on the left, the tabs are squishing the text and the “more” arrows are out of place. In the Firefox example on the right, these issues aren’t present because it is displaying the information as it should.

Internet Explorer, shown left & Firefox, shown right.

Currently 70% of users use browsers that are not IE, and we’re recommending that you join that group, especially since the Drupal content management system for the UNBC website doesn’t work properly in IE. If you’d like to learn more, take a look at this article about why you should upgrade your browser.

We are working on a fix, but in the meantime try using Firefox!

Document Descriptions

We now have the ability to give Documents a description when we upload them into a webpage. When we insert that document, it is the description that will show up as the hyperlink:

In this example, “Some-Document.pdf” is given the Description “Some Document”.

Upload a document with a description

Upload a document and give it a description. In this example “Some-Document.pdf” has the description “Some Document”.


Once the document has been inserted, the text “Some Document” shows up in the WYSIWYG editor rather than “Some-Document.pdf”.

insterted document with description

This is how the document will be inserted when the “Description” field has been filled out. In this case, “Some-Document.pdf” has been inserted with the text “Some Document”.


Here is an example of what happens when the “Description” field is not filled out:

In this example, the “Description” field has not been filled out.

This is how the inserted document appears when the “Description” field has not been filled out.


Support Requests: Livetime

Web Support Requests

As a result of the number of inquiries, requests, with the updated of the UNBC website, we have implemented a Livetime system for support requests.

This system will help us prioritize requests, maximize our productivity and track issues.

Here’s what to select as you’re creating your support ticket:

Category:            Enterprise System Apps (Banner, FAST, Bookstore, NSC, Web)


Item:                     You can select from several support items:

  • Access Request
    • Please use this item to select access for a new web editor, or to request access to a new section of the website for an existing editor.
  • Menu Request
    • If you require any assistance with the local navigation (gold menu on the left side of the web page) please make your request here.
  • Broken Link
    • If you encounter any broken links (404 errors), please report them here.
  • Content
    • To make any requests regarding any web content, please do so here. This could range from reporting spelling errors, rotating image updates, to requesting assistance with restructuring a section of the UNBC website.
  • Technical Issues
    • Please report any technical issues with the UNBC website or with the Drupal content management system here.
  • Enhancement Request
    • If there is functionality that you’d like to request for a section of the UNBC website, please do it here.
  • Other
    • If the nature of your request does not fit into one of the above categories, please request it here.


CAPTCHA on Web-Based Forms

What is CAPTCHA?

A CAPTCHA is a challenge-response test to ensure that responses are being submitted by a human, not a machine.

These are commonly found across the web as a form of security during such online tasks as system log in or form submission.

Why are we using CAPTCHA?

UNBC has implemented CAPTCHAs on all of our web-based forms to ensure that forms are being completed by a human. Without this security measure, the UNBC web would be subject to high volumes of SPAM and would be put at risk of being compromised by hackers and/or malicious data.

What does it look like?

The CAPTCHA UNBC has implemented is a series of letters and numbers that the user must enter correctly to be able to submit their information using a web-based form. These are generally easy for the majority of users to complete successfully.

Here’s an example of what a CAPTCHA looks like:

CAPTCHA sample



Assigning Content to Multiple Sections

We have made an enhancement to Drupal that will make it easier to assign content to multiple sections of the UNBC website.

What Does “Assigning to Multiple Sections” Mean?

One of the goals with the upgrade of our content management systems is to reduce the amount of duplicate information on the UNBC website. Drupal allows us the ability to share some content across multiple sections of the UNBC website. Here’s an example of where this might come in handy:

Let’s say that there is a Lecture Series being presented by both the Math and Chemistry departments. Instead of creating two events, one for display in the Math section of the web and the other for display in the Chemistry section of the web, we can create one event that is assigned to both the Math and Chemistry sections of the UNBC website.

Types of Content That Can Be Assigned to Multiple Sections

Not all types of web content can be assigned to multiple sections. Currently, the following types of content are available for multiple section assignment:

  • Events
  • News
  • Image Galleries

“How To” Instructions

Click here to download a handout on Assigning Content to Multiple Sections (PDF)