What is my username and password?

Learn accounts are usually linked to your university UNI account. All UNBC faculty, students, and staff are issued a unbc.ca username and password. Your username and password will be the same as for your unbc.ca (email) account.  If your account is an ADM or other non-UNI account please contact Grant Potter at the CTLT to arrange for access to Learn.

Note: Students registering late in a course can expect a 24 hour delay between their registration and Learn class access.

If you or a student cannot access Learn the first thing to check is if you can login to your email account. If not you will need to reset your password. The process for students is outlined below but can be used by most Faculty and staff as well.

To obtain your username and password, or reset your password, you will need your Employee or Student Number, which is a 9 digit number, and your PIN number, which is a 6 digit number. Your PIN is initially set to your birthdate in the DDMMYY format, although you may have changed this PIN.

Access User Account Tools from the following website: http://userdb.unbc.ca where you will be asked whether you want to access the site using your Student Number/PIN or your username and current password to get/reset your username/password. Once you have chosen, click Continue.

Using your Employee/Student ID/PIN, enter this information and click Submit.

  • You will be directed to a UNBC Responsibilities and Terms of Use page, click Accept.
  • A page will open displaying your account information, including name, username, email address and account status. Type your new password in the fields provided.
  • The next page confirms that your password change was successful.

Using your Current User Name and Password, enter this information and click Submit.

  • You will be directed to a UNBC Responsibilities and Terms of Use page, click Accept
  • A page will open displaying your account information, including name, username, email address and account status. Type your new password in the fields provided.
  • The next page confirms that your password change was successful.